Privacy Policy

Fine Work Kenya Limited (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and communications, in compliance with Kenyan data protection laws and the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect and process the following types of information:

1.1. Personal Information

When you contact us, request a quote, or use our services, we may collect:

• Name
• Email address
• Phone number
• Company name (if applicable)
• Physical address (for service delivery)

1.2. Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type and version
• Pages visited and time spent on our site
• Cookies and tracking technologies

1.3. Legal Basis for Collecting Data (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we collect and process your personal data based on the following legal grounds:

• Consent: When you voluntarily provide your information (e.g., subscribing to our newsletter).
• Contractual Necessity: When processing is required to fulfill our contractual obligations.
• Legal Obligation: When required by law or regulation.
• Legitimate Interest: When processing is necessary for business operations, fraud prevention, or service improvement.

2. How We Use Your Information

We use your information for the following purposes:

• To respond to inquiries and provide customer support
• To process service requests and fulfill contracts
• To improve our website, services, and user experience
• To send updates, promotions, or newsletters (with your consent)
• To ensure website security and prevent fraudulent activities

3. Sharing and Disclosure of Information

We do not sell, rent, or share your personal data with third parties, except in the following cases:

• Service Providers: We may share data with third-party vendors who help us operate our website and services.
• Legal Compliance: If required by law, we may disclose information to regulatory authorities or legal entities.
• Business Transfers: In case of mergers or acquisitions, user data may be transferred to new owners.

We ensure that any third parties handling your data comply with data protection laws and maintain the same level of security.

4. GDPR Compliance & Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

4.1. Right to Access & Correction

You can request a copy of the personal data we hold about you and ask for corrections if necessary.

4.2. Right to Erasure (“Right to Be Forgotten”)

You can request the deletion of your personal data unless we are legally required to retain it.

4.3. Right to Restrict Processing

You can ask us to limit how we use your personal data under certain conditions.

4.4. Right to Data Portability

You can request a digital copy of your data to transfer it to another service provider.

4.5. Right to Object to Processing

You have the right to object to processing based on legitimate interests or direct marketing.

4.6. Right to Withdraw Consent

If we process your data based on consent (e.g., newsletters), you can withdraw your consent at any time.

4.7. Right to Lodge a Complaint

If you believe we have mishandled your personal data, you have the right to file a complaint with the Kenyan Data Protection Authority or your local data protection regulator.

To exercise any of these rights, contact us at info@finework.co.ke.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and collect analytical data. You can manage cookie preferences through your browser settings.

6. Data Security & Retention

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These include:

• Secure servers and encrypted data storage
• Access controls and authentication measures
• Regular security audits and monitoring

We retain your data only for as long as necessary to fulfill legal, contractual, and operational obligations. Once no longer needed, we securely delete or anonymize your data.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy policies or content. We encourage you to read their privacy policies before sharing any personal data.

8. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in legal requirements or business practices. Changes will be posted on this page, and we encourage you to review it regularly.